What is Person-Centred Care?
Primarily, it’s our training package to assure our carers and potential carers have the best possible training to provide care at the highest standard, going beyond the ‘industry standard’.
Ultimately, it’s our promise as a staffing agency to provide person centric values, centred around the individual needs of those in care.
- Professionalism
Professionalism is a cornerstone of quality care. Involving a commitment to ethical conduct, maintaining a high standard of competence, and displaying integrity in all interactions. Healthcare professionals practising professionalism prioritise patient well-being, adhere to industry regulations, and continuously seek opportunities for learning and development.
- Emotional Intelligence
In the realm of healthcare, emotional intelligence is paramount. It encompasses the ability to empathise with patients and colleagues, understand and manage one’s own emotions, and navigate complex interpersonal relationships. Healthcare staff with high emotional intelligence can establish meaningful connections with patients, foster a compassionate environment, and effectively collaborate within the care team.
- Communication
Effective communication is the linchpin of person-centred care. Healthcare staff must convey information clearly and compassionately to patients, their families, and team members. This includes active listening, using language that is easily understood, and adapting communication styles to suit individual needs.
- Leadership
Leadership in person-centred care extends beyond traditional hierarchies; it involves guiding and inspiring the entire workforce to deliver exceptional care. A healthcare leader should exemplify a commitment to person-centred values, encourage open communication, and empower staff to contribute their unique skills. Effective leadership fosters a positive work culture, where every team member feels valued and motivated to provide the best possible care.
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